F . A . Q
Where is My Order?
Orders Will be processed and shipped on business days and excluding Holidays (Monday to Friday).
Orders placed on Holidays or Weekend Days will be processed the following business day.
Orders are processed within 1-2 business days.
F.A.Qs
We do not limit orders. You can purchase as many products as you like and we will ship the packages accordingly. If you have any questions, please contact us and we will be happy to assist.
Check the status of your most recent orders by using the tracking code we have given you.
Only unopened and undamaged products in their original packaging with original labels can be accepted as returns within 7 business days of payment. Refunds are subject to photographic evidence. The customer will incur the shipping fee for the return package. No returns are accepted for any other reason apart from the aforementioned.
Please ensure you obtain a proof of postage when you return the item(s) to us (make sure you keep a copy of the proof of postage in case we do not receive the returned parcel, as we cannot accept liability for returned goods lost in transit).
In addition to the rights described above (and in accordance with your rights under the Consumer Rights Act 2015), if the goods you receive are damaged or faulty, or not what you originally ordered please notify us as soon as possible via Web Messaging.
Please provide the order number and ensure that you keep the box, packing materials including packing note and all items received for inspection.
Can’t find the information you are looking for? Contact us
If the tracking information for your package confirms delivery and you cannot locate the delivered package:
1. Check with any neighbors and/or family members
2. Check for a notice of attempted delivery in your mailbox
3. Contact the delivery company with your tracking number
4. Contact us for further investigation